Stroud Green Flower Delivery: Online Order Terms for Florist Customers

Florist Stroud Green E-Commerce Terms & Conditions

Introduction

Welcome to the Terms & Conditions of Florist Stroud Green. These terms apply to all online flower deliveries ordered via our website by customers located in Stroud Green and surrounding areas. Please read them carefully before placing your flower order. By using our website and ordering flowers online, you agree to abide by the following Terms & Conditions.

Order Process

Placing Your Order: To order flowers for delivery in Stroud Green or neighbouring areas, select your chosen bouquet or arrangement from our website and add it to your shopping basket. Once your selection is complete, proceed to checkout where you will be prompted to provide recipient and delivery details. It is your responsibility to provide accurate and complete information, including delivery address, contact details, and preferred delivery date.

Order Confirmation: After placing your order, you will receive an on-screen confirmation and/or order reference number. A further email confirmation will be sent to the address you provide. This constitutes our acknowledgment of your order, not acceptance; acceptance occurs when we dispatch the order.

Order Amendments: If you notice an error in your order details after submission, please contact us as soon as possible. Although we will make reasonable efforts to amend orders, we cannot guarantee changes can be made, especially close to delivery.

Availability: Our flowers are subject to seasonal availability. In the event that a specific bloom is unavailable, we reserve the right to substitute flowers or arrangements of equal or greater value and quality. We will aim to maintain the colour scheme and style as closely as possible.

Payment Terms

Accepted Payment Methods: Payment for online flower delivery in Stroud Green must be made at the time of order. We accept a variety of secure payment methods, including major debit and credit cards and other payment services as indicated at checkout.

Payment Security: Transactions are processed through secure payment gateways. We do not store your card details. Please ensure that your payment method is valid and has sufficient funds; orders will not be processed until payment has been successfully received.

Pricing: All prices shown on our website for flower deliveries in Stroud Green and neighbouring areas are inclusive of VAT where applicable. Delivery charges, if any, will be clearly stated before checkout. We reserve the right to amend prices at any time; however, prices at the time of order confirmation will be upheld for your order.

Deliveries

Delivery Area: We offer flower delivery services across Stroud Green and its surrounding areas. Please refer to our list of postcodes and areas served during checkout. If you request delivery outside our standard area, your order may be cancelled and any payment refunded.

Delivery Times: We will make every reasonable effort to deliver your flowers on the requested date. While we aim for timely delivery, we do not guarantee a specific time of arrival. Delays may occasionally occur due to factors beyond our control, including but not limited to traffic, weather, or supply issues.

Recipient Absence: If no one is present to receive the flowers, we may leave them with a neighbour, leave a note advising collection, or place the flowers in a safe location at our discretion. We accept no liability for flowers left unattended after a failed delivery attempt.

Order Cancellations and Amendments

Your Right to Cancel: You may cancel your flower order for delivery in Stroud Green or the neighbouring areas up to 24 hours before the scheduled delivery date by contacting us. For cancellations within 24 hours of arranged delivery, we reserve the right to retain part or all of the order value, as flowers may have already been prepared or dispatched.

How to Cancel or Amend: To cancel or amend your order, you must contact our customer service as soon as possible. Requests will be processed in the order they are received. Please have your order reference available.

Refunds: Where a valid cancellation is made, refunds will be issued to your original payment method within 7-10 working days. If full cancellation is no longer possible, you may be eligible for a partial refund at our discretion.

Non-Delivery: In the rare case that your flowers are not delivered, please contact us within 48 hours so we can investigate and arrange redelivery or a refund where appropriate.

Quality Guarantee and Returns

Freshness Guarantee: We take great care to ensure that all flowers delivered in Stroud Green and the surrounding areas are fresh and of the highest quality. If you are not satisfied with the flowers delivered, please notify us within 24 hours of delivery with details and, if possible, photos of the arrangement.

Returns: Due to the perishable nature of flowers, returns may only be accepted at our discretion. In situations where flowers are unsatisfactory or damaged, we will offer either a replacement or refund, depending on the circumstance and subject to proof of the issue.

Liability

Extent of Liability: Our total liability for any claim regarding an order placed online for flower delivery in Stroud Green or surrounding areas, whether for breach of contract, negligence, or otherwise, shall be limited to the price paid for the affected product or service.

Exclusions: To the fullest extent permitted by UK law, we exclude all warranties and representations, express or implied, relating to our website, the ordering process, and the delivery of flowers, except as expressly set out in these Terms & Conditions.

Third Parties: Where delivery is not made directly by us but by a third-party courier, our liability is limited to cases of proven negligence on our part. We do not accept liability for delays, damages, or losses caused by circumstances outside our reasonable control.

Customer Responsibilities

Recipient Information: You are responsible for providing accurate recipient and delivery details. We cannot be held responsible for orders not delivered due to incorrect or incomplete information.

Special Requests: We will do our best to accommodate specific flower or delivery requests but cannot guarantee them.

Personal Data and Privacy

Your personal details are collected and used in accordance with our Privacy Policy. Information provided will only be used for processing and delivering your order and for customer service purposes. We will never share your data with third parties except as necessary to fulfil your order or where required by law.

Intellectual Property

All photographs, text, and other content on our website remains the property of Florist Stroud Green or its licensors. Use of website content, images, or materials is strictly prohibited without our prior written consent.

Amendments to Terms & Conditions

We reserve the right to make changes to these Terms & Conditions from time to time. Any changes will be posted on this page and will become effective immediately upon posting. Your continued use of our website and services following any changes constitutes acceptance of those changes. Please review these Terms & Conditions regularly.

Governing Law

These Terms & Conditions and any dispute arising from or in relation to orders made for online flower delivery in Stroud Green and surrounding areas shall be governed by and construed in accordance with the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact & Customer Support

If you have any questions about these Terms & Conditions, your order, or about our online flower delivery service in Stroud Green and its surrounding areas, please contact our customer service team via the details found on our website's Contact Page.

Application of Terms

These Terms & Conditions apply to all orders placed via the Florist Stroud Green website and specifically to all customers across Stroud Green and the surrounding postcode areas. By placing an order online, you confirm your acceptance of these terms and your understanding of the processes, rights, and obligations detailed herein.

We thank you for choosing Florist Stroud Green for your online flower delivery needs, and we are committed to providing a reliable and quality service within Stroud Green and beyond.