Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Stroud Green
At Florist Stroud Green, we take pride in serving the local community, delivering fresh and beautiful flowers to households and businesses nearby. As a trusted local florist, we guarantee that every arrangement arrives at its destination fresh and in excellent condition. Your satisfaction is important to us—please take a moment to read our Returns, Refunds & Complaints policy below.
Damaged or Not Fresh on Arrival
We carefully package each bouquet to protect your flowers during transit. However, should your flowers arrive damaged or not as fresh as expected, we are here to help. If you notice broken stems, wilted flowers, or any sign of damage upon delivery, please contact us within 24 hours of receipt. We recommend keeping the flowers in their original packaging and taking clear photos to assist our team in resolving your concern smoothly.
Our Freshness Window Guarantee
Florist Stroud Green is committed to delivering only the freshest blooms. We guarantee that your flowers will remain vibrant and healthy for at least five days from the time of delivery, provided they are cared for according to our included care instructions. If you experience any issues with freshness within this window, please let us know as soon as possible with supporting details. Our local team will review your situation and work swiftly to put things right.
Refunds and Replacements
If your order arrives damaged or does not meet our Fresh Flowers Guarantee, you may choose between a full refund or a replacement bouquet. Simply notify us promptly, providing your order details and photographic evidence where possible. Our team will assess your request and advise on the next steps. Refunds are processed using your original method of payment, and replacement deliveries are arranged at the earliest available opportunity, ensuring you never miss out on fresh, beautiful flowers in Stroud Green.
How to Make a Complaint
Your feedback is important and helps us raise our standards even higher. If you’re dissatisfied with any aspect of your service or experience, please describe your concern in detail, including your order information and any relevant images. Our team will investigate thoroughly and aim to respond within two business days with an update or a resolution. At Florist Stroud Green, we treat every complaint seriously, taking pride in our trusted local reputation for fairness, friendliness, and reliability.
Trusted Local Florist Serving Stroud Green
As a dedicated Stroud Green florist, we value the trust our neighbours place in us for all their floral needs. We strive to offer seamless, hassle-free returns, refunds, and complaint resolution to ensure your peace of mind. Whether you’re ordering for your home, a special event, or your business premises, you can be confident in our Fresh Flowers Guarantee and our commitment to your satisfaction.
Thank you for choosing Florist Stroud Green—where our flowers and our customer care are always fresh.
